{"id":44819,"date":"2021-12-27T07:17:12","date_gmt":"2021-12-27T07:17:12","guid":{"rendered":"https:\/\/dev.outrightcrm.in\/dev\/store\/?p=44819"},"modified":"2025-07-25T09:18:20","modified_gmt":"2025-07-25T09:18:20","slug":"sugarcrm-login-issues","status":"publish","type":"post","link":"https:\/\/dev.outrightcrm.in\/dev\/store\/blog\/sugarcrm-login-issues\/","title":{"rendered":"SugarCRM Login Issues [FIXED] – Blank Sugar login Screen or Undefined Errors"},"content":{"rendered":"\n

Just like any other application, SugarCRM also has hidden issues and some of them pop up to the very beginning i.e. during the time of login. And most of the time, the errors\/messages users get are very non-descriptive and unhelpful. For example, one of the most common error messages users face is \u201cUnable to sync with the server.  A request is failing that makes the application unusable.  Please contact technical support.\u201d<\/strong> Therefore, in order to fix this issue for once and all, we have curated this blog which comprises all problems related to SugarCRM login along with their exact solution.<\/p>\n\n\n\n

If you haven\u2019t encountered problems like this yet! Then we\u2019re quite sure that you might do so in the future. In this case, we recommend you bookmark this blog to get the solution instantly. Also, we update this article after testing various scenarios and frequently update it too. In short, this is the one-stop solution for all SugarCRM<\/a> login issues.<\/p>\n\n\n\n

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Not able to login into SugarCRM? Try these solutions <\/h2>\n\n\n\n

It\u2019s quite common to get a blank SugarCRM login screen when trying to sign in to the system. Let\u2019s see how to troubleshoot it.<\/p>\n\n\n\n

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Symptoms<\/h3>\n\n\n\n

You will not be able to login into SugarCRM and there will be no error message on the screen either. However, if you try in incognito mode or switch your browser then you can access the SugarCRM. Also, after clearing the cache you can be in the Sugar instance.<\/p>\n\n\n\n

This is the most common issue and most unspecific one also because you get nothing on your SugarCRM Customer Portal to show what you are doing wrong. Now, let\u2019s see what causes these problems.<\/p>\n\n\n\n

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Causes and Resolutions<\/h3>\n\n\n\n
  1. Surpassed the number of allowed cookies:<\/strong> This is the issue raised from the side of the browser you are using. In every browser, every domain is limited to as low as 20 cookies. In case, your website and SugarCRM instance have the same domain address then it means both are utilizing a limited amount of cookies. However, the issue arises when you open both a website and CRM at the same time, and it exceeds the pre-defined cookie limit. This is the reason why you\u2019re not being able to log in.<\/li>
  2. The name of the website and CRM cookies is the same:<\/strong> Simply assigns different names to cookies. Once done try to sign in again.<\/li>
  3. Update the existing password of SugarCRM:<\/strong> Sometimes for security reasons, the password of the SugarCRM needs to be changed. There are two ways to reset the password. First, you can simply change the password yourself (only admin user). Second, if you are not the admin user then you will not be able to see the \u201cForget Password\u201d option on the login screen. In this case, contact the administrator and ask them to change your password so you can access the SugarCRM. The admin can also give the authority to the users to change their passwords.<\/li><\/ol>\n\n\n\n
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    The newly generated password will be sent over to the registered email address. The admin also has the option to set a time limit for the password.<\/p>\n\n\n\n

    What if you\u2019re the user with admin access and can\u2019t log in to SugarCRM, in this scenario, you need to contact Sugar support and raise your issue.<\/p>\n\n\n\n

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    Continuously showing \u201cLoading\u201d message on the SugarCRM Login Screen<\/h2>\n\n\n\n
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    This issue happens when you enter the login credentials in the SugarCRM portal and it shows only a \u201cLoading\u201d<\/strong> message on the screen for a long time.<\/p>\n\n\n\n

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    \"SugarCRM<\/figure><\/div>\n\n\n\n

    Symptoms<\/h3>\n\n\n\n

    Even after clearing the browser and SugarCRM Cache and setting up the proper permissions, you won\u2019t be able to sign in to the SugarCRM. Follow the steps mentioned below to solve this issue.<\/p>\n\n\n\n

    Causes and Solution<\/h3>\n\n\n\n

    In order to properly function as an application, SugarCRM relies on URL rewriting (which is a function of a web server). URL rewriting is used to access the RESTful API.<\/p>\n\n\n\n

    Upon looking in the .htaccess folder in the root directory, you would have found the numerous rewriting rules that SugarCRM generally uses to function properly.<\/p>\n\n\n\n

    The error you are facing during the login process is mainly due to improper URL rewriting.<\/p>\n\n\n\n

    Follow the procedure below to fix it:-<\/p>\n\n\n\n